Delivery & Returns


Delivery

We use Royal Mail for our deliveries and they collect from us every week day, excluding Bank Holidays. All goods will be dispatched within 5 working days from the date of the order being placed, however we usually aim to dispatch orders within 2 working days.

We can offer you three different choices for delivery:

  • Royal Mail Tracked 48 (3-5 working days) - £4.50 for the first pair of wellies and £1.50 for each extra pair.
  • Royal Mail Tracked 24 (1-2 working days) - £6.00 for the first pair of  wellies and £1.50 for each extra pair of wellies.
  • Collect from Farm - Please contact us to arrange a time for collection as we are not always in the welly barn. 
You will be able to see the postage charge for your shopping cart before you actually place your order.

Overseas orders are currently suspended. Sorry for the inconvenience this may cause.


Returns

We hope you'll be delighted with your purchase from us, but if for any reason you are dissatisfied, or you've simply changed your mind, please complete the returns form on the back of your invoice and you may return it for a refund/replacement within 14 days of receipt. Items being returned must be unworn and in a fully saleable condition and in their original packaging.


We offer free returns via Evri; click here and visit the Evri website, either take your parcel to an Evri drop off point or arrange for a collection. Please use your order number as your order ID. 


If you want to exchange for a different size, please re-order via our website and return your wellies for a refund.


Any refunds will be issued within 5 working days of receiving the item to the payment method originally used to purchase the item. Download your returns form here.


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